OPEN Weekdays 10-7. Pick up during these times ONLY

Refunds and Shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

 

 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

 

 

To start a return, you can contact us at Support@toxfreetots.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

 

 

You can always contact us for any return question at Support@toxfreetots.com.

 

 

 

 

 

Damages and issues 

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

 

 

 

Exceptions / non-returnable items 

 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Pacifier and teethers can not be.returned once opened. Please get in touch if you have questions or concerns about your specific item. 

 

 

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

 

 

 

Exchanges 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

 

 

 

Refunds 

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

 

 

 

 

 

Shipping 

 

 

 

Please allow 4 business days for your package to be shipped. We are a business ran by two moms and as much as we would love to same day ship everything, sometimes it can take up to two days. 

 

 

 

We do not ship out on weekends. Any orders placed Friday will be shipped out the following Monday. Thank you for understanding. We will do our best to support your every need.